Should you find yourself needing to call off a PrintsBro.com order, please ensure you do so within the first hour after it’s placed. The process is straightforward: just send us an email to sales@printsbro.com, and be sure to include your order identification number in the subject line of your message.

Kindly note that once your order has embarked on its delivery journey post-dispatch, we are unable to intercept and cancel it.

Important Reminder: Orders for products that have been personalized cannot be unwound or refunded once they’ve been confirmed.

Our Replacement Protocol:

To ensure a smooth process, please record an unboxing video that captures everything from the initial courier packaging to the final reveal of the product. Without this comprehensive visual evidence, we won’t be able to address any complaints, regardless of the situation.

Products are eligible for a swap-out if they arrive bearing damage or exhibiting a defect. Any such issues must be communicated to our team within two hours of your package’s arrival. We will arrange for a brand-new replacement to be sent your way, with an additional charge for shipping. When the reverse pickup is scheduled, please ensure the original product tags and packaging remain untouched.

As all our creations are bespoke, returns are not a standard option for any orders.

Our team meticulously handles each product, striving to ensure it reaches you in perfect condition. However, we acknowledge that delicate items can sometimes face mishaps during transit. If you encounter such a situation, please reach out to us within two hours from the time of delivery.

Contact us at: +91 8448499321 (available 10 AM to 7 PM) or via email at sales@printsbro.com.

Should you have any queries about a product before placing your order, please don’t hesitate to get in touch. We’d be delighted to share real-time photos and videos via WhatsApp (+91-8851208618), email, or other channels.

Our Stance on Refunds:

Given the personalized and custom nature of your PrintsBro.com orders, refunds are not possible. These items are uniquely crafted for you, and as such, we cannot offer reimbursement once the order has been processed and the customization work has begun.

We are committed to the highest standards of quality and accuracy in all our personalized offerings. If you do encounter any problems with your order, such as flaws or errors on our part, please inform our customer service team within two hours of receiving your product. We will carefully assess your case and provide an appropriate resolution, which might involve a replacement or a correction of the item.

Please Remember:

Refunds will not be granted for changes in personal preference or if incorrect information was supplied by the customer.